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12 Solutions Fixing Razer Synapse Not Opening/Working

There are all 12 ways to fix Razer Synapse not opening or not working problem based on Windows operating systems. Try and find the one that works for you.

by Helen | May 15, 2020

Since the release of Razer Synapse, Razer Synapse won’t open issue came into being and it has lasted for over years. They complain that Synapse opens then close; cannot logging in synapse; synapse cannot be found; synapse is missing/disappears; synapse not detecting mouse and even changes mouse sensitivity, etc. Unfortunately, this big problem hasn’t been solved until now and it is still bothering thousands of its users.

What Is Razer Synapse?

Razer Synapse is a unified configuration software released by Razer designed to configure and customize Razer hardware series (RGB lighting, keyboard macros, mouse DPI, etc.). Officially, Synapse allows its users to rebind controls or assign macros to any of their Razer peripherals and automatically saves all its users’ settings on cloud. Thus, when its users working with new Razer peripherals, they can apply their own special device settings from the cloud savings without personalize them one by one.

Why Is Razer Synapse Not Opening?

There are many possible reasons for Razer Synapse not working, simply software breaks down, driver outdate, unstable USB connection, surround module interference, antivirus software interception, device compatibility problem and so on. And, one person’s Synapse unavailable may due to one or more causes.

Razer Synapse Will Not Open - How to Fix?

As for different causes, the solution is unlike. The following content will sort the solutions into three groups.

Direct Simple Solutions

Way 1. Relaunch Razer Synapse

If this is the first time you failed to start Synapse or you feel like you don’t pay your attention when open it (maybe your clicks miss the icon), you can relaunch the software and run it as administrator.

Way 2. Check USB Connection of Razer Peripherals

Go to check the USB cables of Razer mouse, keyboard, etc. to see whether they are connected firmly or not. If not, just fix them or replace new ones to solve Razer Synapse not opening issue.

Razer-related Solutions

Way 3. Upgrade/Reinstall Razer Device Drivers

Check whether your drivers of Razer hardware devices is up to date or not. If it is not, just upgrade it.

If that doesn’t work, maybe you need a fresh installation of those drivers. Reinstallation will also bring you the latest version of device drivers.

Step 1. Right-click “This PC” (for Windows 10) or “My Computer” (in Windows 7/8) and choose “Manage” to open “Computer Management” window.

Step 2. In the Computer Management window, click “Device Manager” in the left menu.

Device Manager

Step 3. Find and uninstall all Razer devices’ drivers. Just right-click on the driver and select “Uninstall device”. (Yes, here choose “Uninstall device”.)

Step 4. Disconnect all Razer devices form your computer by pulling out their USB cables.

Step 5. A few minutes later, restart your PC and plug all those devices in again. And, Windows will auto install the drivers of the devices.

Way 4. Reinstall Razer Synapse

Move to the Apps & features part in Windows Settings, find and uninstall Razer Synapse. Then, go to Razer Synapse official page, download and install the newest version Razer Synapse 3.

Razer Synapse 3

Notes:

1.       Make sure to completely delete all Synapse related folders [C:\Program Files (×86)\Razer ] and data [C:\ProgramData\Razer directories]. And, those files are hidden in default, you should first unhide them before deleting.

2.      Do not install Razer Surround Module after Synapse’s reinstallation.

Or, you should go back to the old version of the software to deal with Razer Synapse not opening. Some users mentioned that Razer Synapse 2 is more stable than version 3. Besides, Synapse 2.0 supports MAC OS except for Windows while Synapse 3.0 can’t.

Way 5. Disable/Remove Razer Surround Module

If you take a fresh installation of Razer Synapse described in Way 4, you are suggested not to install the surround module. After Synapse reinstallation, log into your Razer account and let Synapse connect to the Internet.

Razer Synapse Stats

Wait without any operation until Synapse shows the above screen. Then, you’ll get 2 notifications when click on the top-left email account: Razer Surround and Synapse Update. Click “Razer Surround” and select “Cancel”. Then, you can update Synapse if there is an available update version. Finally, restart computer from Razer pop up notification.

If you already have Razer surround module installed, just uninstall it from Apps and features in Windows settings.

Way 6. End Razer Processes for fixing Razer Synapse not Opening

For Razer Synapse 3.0 not opening, some users fixed it by closing Razer processes before launching it.

Step 1. Right-click the Taskbar and pick “Task Manager”.

image.png

Step 2. Click on one Razer process and click “End task” on bottom left corner. Then, close other Razer processes in the same way. You can only close them one by one.

Step 3. Finally, run Synapse with administrator authority.

Way 7. Check Synapse’s Compatibility with System

Usually, this method can solve Razer Synapse not opening problem in Windows 7 or Windows 8.

In Win 8, go to “Synapse Properties”, select “Compatibility” tab and run the software with Window 8 operating system.

For Windows 7, the operations are similar. Yet, you have to run synapse with admin and without any antivirus service running on.

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Way 8. Create New Synapse Account

Another way to solve Razer Synapse not starting issued is to create a new account to log in. this is a temporary solution found by a synapse user. He himself confirmed that after a period of time’s using of the new account, the program will not apply again. Therefore, you should create another new account. He reminds that after you set up your account, make sure to export everything to a file. Then if you have the problem again later, all you have to do is create another new account and import the file and you're ready to go. 

System-related Solutions

Way 9. Install the Newest Microsoft .NET Framework

NET framework is a necessary system configuration for Razer Synapse. If there is no NET framework, Synapse isn’t functional. Still, outdated framework may also result in Synapse not applying. All in all, get the very latest version of NET Framework (currently 4.8) is the final solution.

Way 10. Turn off Windows Defender or Third-party Antivirus Firewall

These security programs may regard Razer Synapse as spyware and freeze it. Thus, it may get Synapse work again by disable the antivirus software.

For your own third-party security applications, just temporarily stop it by yourself to fix Razer Synapse not opening problem. The next will show the guide to turn off Windows Defender.

Step 1. Type “control panel” in bottom left search column and open Control Panel in the search results.

Control Panel

Step2. Scroll down to find and open the Windows Defender Firewall window.

image.png

Step 3. Click “Turn Windows Defender Firewall on or off” in the left menu.

Turn Windows Defender Firewall On or Off

Step 4. Choose “Turn off Windows Defender Firewall” in both private and public network settings. Then, click “OK”.

Note: Remember to turn on Windows Defender Firewall after successfully launched Razer Synapse.

Way 11. Update Computer Operating System

There is also a chance that an old system version is not compatible with Razer Synapse. So, update your OS might also solve Razer Synapse not opening problem.

Step 1. Open computer settings.

Step 2. Select “Update & Security”.

Step 3. In the Update & Security Settings window, check for system updates; download and install the update if there is any.

Windows Update

Way 12. Take a Clean Boot

Carry out a clean boot to explore execution problems within booting procedure, like mistake messages and programming clashes. Then, solve these problems may fix Razer Synapse access unavailable issue.

The Bottom Line

If none of above work in your situation, you can try to contact Razer support team. Though not a few people complained that its useless to rely on the support team; they are not that technical and won’t finally solve the problem, you can try your luck if there’s no other solution you can think about. Or, just keep searching in Google for further solution. Good luck!

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